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Order Management

Every order, every payment method, one pipeline

Track the entire lifecycle of a transaction from the initial customer checkout through to final fulfillment and invoicing. Webito provides a singular, authoritative pipeline that governs payment capture, warehouse dispatch, electronic invoicing, and structured refund processing without data fragmentation.

The order management architecture is designed to consolidate every post-purchase operation into one dashboard. Administrators can seamlessly draft manual orders on behalf of corporate clients, process partial or full refunds against the original gateway, and trigger automated systemic workflows based on precise order state transitions. By unifying retail and wholesale order flows, the platform eliminates the need to cross-reference multiple tools to understand a single customer's purchase history.

What Webito does

  • Single order list covering card, wallet, bank transfer and pay-by-invoice


  • Fulfilment tracking with carrier integration and label printing


  • Automatic invoice generation on every order


  • Credit notes and refunds reconciled against the original invoice


  • Assisted order capture for phone and trade-account sales


  • Automation rules triggered on order status events

Unified order list

Consolidate all incoming orders within a unified administrative view, irrespective of the underlying payment method. Whether a transaction originated via a Stripe credit card charge, a Mollie iDEAL transfer, or a manual B2B invoice, the processing pipeline remains strictly standardized.

Fulfilment and shipping

Mark items as fulfilled, generate packing slips and print shipping labels. Carrier plugins pull live rates and tracking directly into the order.

Invoices and credit notes

Invoices are generated automatically from orders. Raise credit notes for refunds or partial returns. For B2B buyers, invoices follow EN 16931 and Peppol structure.

Assisted order capture

Create and negotiate orders on behalf of your customers directly from the administrative dashboard. This capability is particularly critical for high-touch telephone sales, bespoke B2B quoting, and corporate account management where self-service checkout is insufficient.

Automation rules

Leverage the automation engine to execute consequential actions whenever an order transitions between distinct operational states. Automatically dispatch branded email notifications, decrement variant-level inventory, or re-classify customer segments based on their purchase activity.

This page explains how the platform behaves. It is not tax advice: your registrations, filings and thresholds remain your responsibility, and your accountant should confirm your specific position.

Related capabilities

Your store, live and selling in minutes

Add your products, configure your catalog, and launch a sophisticated storefront. Webito bypasses the fragmented plugin ecosystem by delivering a completely cohesive commerce infrastructure—combining advanced inventory tracking, tax-compliant checkout pipelines, and deeply integrated regional shipping configurations—all operational from day one.

A store that looks like your brand, not a template

Control your brand's aesthetic presentation through a cohesive design-token architecture rather than relying on unstructured, fragile drag-and-drop mechanics. By configuring core visual parameters centrally, you ensure rigorous design consistency across every single page.

Accept every payment method your customers expect

Process transactions through a unified checkout pipeline that natively accommodates both immediate B2C card payments and complex B2B deferred invoicing. Gateway integrations operate as deeply embedded plugins, ensuring absolute tax and accounting consistency.

Built to rank | SEO built into every page

Attain maximum organic search visibility natively, circumventing the need for unstable third-party SEO plugins. Every storefront URL is strictly server-rendered, injecting precise metadata and Schema.org structured data directly into the initial HTML response.

EU VAT compliance, decided inside the order

Destination rates, tax categories, reverse charge and VAT number validation | resolved when the order is placed, not reconciled afterwards.

Know exactly where you stand against the €10,000 threshold

A running total of your cross-border consumer sales, broken down by destination, so the OSS threshold never arrives as a surprise.

Structured e-invoices, not PDFs with an invoice number

EN 16931 semantics and Peppol BIS Billing 3.0 output generated from the order, with the routing identifiers your buyers' systems need.

Wholesale buyers and retail shoppers, one catalogue

Company accounts, negotiated pricing, quote requests and net terms | without maintaining a second store or a parallel product list.

Sell across Europe without a currency surprise at checkout

Deliberate prices per currency, destination-aware tax and shipping, and the local payment methods European buyers expect.

Headless architecture, without the headless project

A fast storefront you can restyle visually today, and an API to replace it with your own front end the day that becomes worth doing.

Questions

Common questions

Track the entire lifecycle of a transaction from the initial customer checkout through to final fulfillment and invoicing. Webito provides a singular, authoritative pipeline that governs payment capture, warehouse dispatch, electronic invoicing, and structured refund processing without data fragmentation.

Yes. Retail and B2B orders sit in the same order list. B2B orders have additional fields for purchase order numbers, net terms and structured invoices.

You issue a credit note against the original invoice, which reconciles the accounting. Refunds via card are initiated from the order screen; the amount is returned through the original payment method.

Yes. The platform includes a comprehensive manual order drafting interface, permitting administrators to construct orders, apply specific wholesale pricing tiers, and issue deferred invoices on behalf of corporate clients or telephone customers.

Test it against your own numbers

Open a free store, load a few products and run an order to the country you are unsure about.