Terms of Service
Last updated: July 2025
Parties and Agreement
These Terms of Service ('Terms') form a binding agreement between Webito Future Tech s.r.o., Registration Number: 232 40 911, Plzeňská 3352/156, Smíchov, 150 00 Prague 5, Czech Republic ('Webito', 'we', 'us') and the legal entity or individual ('you', 'Merchant') who registers an account on the Webito platform. By creating an account or using any part of the service, you confirm that you have read, understood, and agree to these Terms.
Description of Service
Webito is a multi-tenant headless e-commerce SaaS platform that provides Merchants with tools to create and operate online stores, manage products, categories, inventory, and orders, configure pricing and discounts, install third-party plugins, apply custom themes and design tokens, connect custom domains, manage team members and access roles, and integrate with payment gateways and external services. Features and usage limits vary by subscription plan.
Account Registration and Security
You must provide accurate and complete information when registering. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorized access. Webito is not liable for losses resulting from unauthorized use of your account where you failed to take reasonable security measures.
Acceptable Use
You may use the Webito platform only for lawful commercial purposes. You must not use the platform to sell prohibited or illegal goods, distribute malware, engage in phishing or fraud, violate third-party intellectual property rights, circumvent technical access controls, or generate abusive levels of automated traffic. Violation of acceptable use may result in immediate suspension or termination of your account.
Merchant Content and Compliance
You retain ownership of all store content you upload or create through the platform, including product descriptions, images, and customer data. You grant Webito a limited license to host and process that content solely to deliver the service. You are solely responsible for ensuring that your store content, business practices, and data processing activities comply with applicable laws in every jurisdiction you operate in, including consumer protection, tax, product safety, and data privacy regulations.
Payments and Subscriptions
Subscriptions are billed in advance on a monthly or annual basis. All fees are exclusive of VAT unless stated otherwise; applicable taxes are added at checkout based on your billing address. Payments are non-refundable except as required by law or expressly stated in our refund policy. If a payment fails, we will attempt to collect for a grace period of 7 days before suspending access. Pricing may change with 30 days' notice; continued use after the effective date constitutes acceptance.
Intellectual Property
Webito and its licensors retain all intellectual property rights in the platform, including software, design system, documentation, and trademarks. Nothing in these Terms transfers any such rights to you. You may not copy, decompile, reverse-engineer, or create derivative works of the platform. Feedback you provide about the platform may be used by Webito without restriction or compensation.
Third-Party Plugins and Services
The Webito plugin marketplace includes integrations developed by third parties. Webito does not warrant or take responsibility for the functionality, security, or compliance of third-party plugins. Your installation and use of a third-party plugin is subject to that vendor's terms and privacy policy. Webito may remove a plugin from the marketplace at any time for quality, security, or legal reasons.
Service Availability and SLA
Webito targets 99.9% monthly uptime for core platform services. Planned maintenance will be notified in advance where possible. We are not liable for downtime caused by events outside our reasonable control, including third-party infrastructure failures, denial-of-service attacks, or force majeure events.
Limitation of Liability
To the maximum extent permitted by applicable law, Webito shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages. Our total cumulative liability to you for any claim arising from these Terms or your use of the platform shall not exceed the amounts you paid to Webito in the three months preceding the claim.
Termination
Either party may terminate the agreement with 30 days' written notice. Webito may suspend or terminate your account immediately for material breach of these Terms, non-payment, or activities that pose a legal or security risk to the platform or other users. On termination, you may export your data within the timeframe specified in our data retention policy before access is removed.
Governing Law and Disputes
These Terms are governed by the laws of the Czech Republic. Any dispute arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Prague, Czech Republic, unless mandatory consumer protection law in your country of residence requires otherwise.